Acknowledgements
I would firstly like to thank all the people who gave their time to provide information for the case studies on their organizations that add so much value to this book: Jamila Pericleous and Megan Lee of McDonald’s, Michele Leith of Shropshire Council, Angela Williams and Collette Chaney of Which?, Dermot Coutier of Kingfisher plc, Tim Fevyer of Specsavers, Ann Govier of Marks and Spencer plc, the late Tony Peers of The National Theatre, Krishna Agnihotri and Anshoo Kapoor of Tata Consulting Services, Steve Chilcott and Marie Houghton-Brown of The Royal Horticultural Society and Kate Worral of Guideposts Trust. Charles Cotton, Senior Reward and Performance Adviser at the Chartered Institute of Personnel and Development (CIPD), ...
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