Chapter 11In the Service of Others

When Leaders Dare to Rehumanize Work


I first got acquainted with Brené Brown when people told me about her TED Talk on “The Power of Vulnerability.” As I watched it, I immediately made the connection between the importance of vulnerability and effective servant leadership. Brené and I agree that having a servant heart is definitely an inside-out job. In this essay she details how, when heart-led leadership prevails in an organization, shame will not be a factor. —KB

GIVEN WHAT I’VE learned from research and what I’ve observed over the past decade as I’ve worked with leaders from companies of all sizes and types, I believe we have to completely reexamine the idea of engagement. To reignite creativity, ...

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