March 2018
Beginner
280 pages
7h 8m
English
Content preview from Servant Leadership in ActionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 33Treat Your People as Family
COLLEEN BARRETT
One of the most enjoyable writing experiences I’ve ever had was coauthoring Lead with LUV: A Different Way to Create Real Success with Colleen Barrett, former president of Southwest Airlines. The airline industry, in its history, has lost money. But Southwest Airlines, year after year, has turned a profit. Why? Because Colleen and founder Herb Kelleher have always had servant leadership in their veins. You’ll see it in the way she insists on capitalizing words such as Mechanic, People, Customer, and Leader! This essay is about Southwest’s servant leadership story. —KB
OVER THE YEARS, all of our Leaders at Southwest Airlines have tried to model Servant Leadership. Herb Kelleher, our Founder, ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.