Chapter 37It’s How You Treat People

JAMES H. BLANCHARD

When Jim Blanchard was chairman and CEO of Synovus Financial, it was honored by Fortune magazine as the #1 Best Company to Work For in 1999 and was later admitted into a newly created Hall of Fame. Why? Because, as I learned when I was asked to work with Synovus a number of years ago, Jimmy and his management team all were—and still are—humble servant leaders. As you read his essay, you’ll see why I thought it was important to include Jim’s story. He and I are not related, but I would be happy to adopt him because of his caring heart. May Jim’s dream be your dream and his hope your reality. —KB

The Intent to Serve from Day One

It’s never too late for a leader to stand up in a bad culture ...

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