Servant Leadership in Action

Chapter 40Serve the People

CHERYL BACHELDER

I met Cheryl Bachelder at a conference sponsored by the Servant Leadership Institute at Datron World Communications. I’m always looking for good news stories of top managers who put common sense into practice and make a major difference in their company. Cheryl certainly did that during her tenure as CEO of Popeyes Louisiana Kitchen. What a wonderful example of how servant leadership can turn an organization around. —KB

IN 2007, POPEYES was a struggling brand and company. The restaurants were declining in sales and profitability. The franchisees—the owners who had invested in the facilities and the people—were not happy. They had committed their money and life to Popeyes, and they wanted to know what ...