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Servant Leadership in Action by Renee Broadwell, Ken Blanchard

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Chapter 31Frances Hesselbein

To Serve Is to Live

JIM DITTMAR

I met Jim Dittmar when he was directing the Servant Leadership Institute at Geneva College just outside of Pittsburgh. Every year he brought in outstanding speakers who had a heart for servant leadership. Frances Hesselbein was one of the best. I got to know Frances even better through her role at the Drucker Foundation. Despite her amazing accomplishments, she exudes humility. When Marshall Goldsmith interviewed Frances recently and asked her the key to her success, she said it was her blood type—“B positive.” When you read Jim’s essay on this legendary servant leader, you’ll see why that is true. —KB

FRANCES HESSELBEIN1 WAS CEO of Girl Scouts of the USA from 1976 to 1990; cofounder ...

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