An investment in education always pays the highest returns.

—Ben Franklin

Cynthia Mills is a role model for other hiring managers. A floor sales manager for an upscale jewelry retailer in New York City, she has done the unthinkable, transforming the high-stress and rapid-turnover sales assistant position into one that retains more than 90% of new hires for two or more years. Several of Cynthia’s sales assistants have even gone on to corporate-level management positions. What is her secret? Although it is not a part of a formalized HR process, Cynthia has developed a well-refined early career support program for her new sales assistants.

According to her employees, the early career support provided ...

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