How well would your company be doing if less than a third of new customers felt positive about their first year of interactions with your company?
How would you feel if after six months a full third of your customers were seeking a new place to buy their products or services?
Would your Senior Vice President of Manufacturing have a job today if a third of new manufacturing plants were not working (and he repeated this performance year after year)?
At many companies, such outcomes would prompt a shareholder to call for new management. We believe that onboarding of new hires should meet the same, if not higher, standards. Over the past 10 years (and especially during the past five years), a number of Fortune 500 companies and small- ...