June 2017
Beginner
464 pages
17h 52m
English
book
The Art and Science of Business Communication, 4e, 4th Edition
by P.D. Chaturvedi, Mukesh Chaturvedi
Content preview from The Art and Science of Business Communication, 4e, 4th Edition
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CHAPTER 5
Conversation Skills
“A gossip is one who talks to you about others; a bore is one who talks to you about himself; and a brilliant conversationalist is one who talks to you about yourself.”
—Lisa Kirk
Upon completion of this chapter, you should be able to:
- Know the meaning and social purpose of conversation.
- Learn how to break the ice and start conversations.
- Comprehend conversation control and its applications.
- Identify and avoid parallel conversations, while developing sequential ones.
- Appreciate the role of Transactional Analysis (TA) in interpersonal communication and the resultant behaviour.
- Know how to control the direction of conversation in meetings, oral presentations, and negotiations, and how to influence or motivate ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.