June 2017
Beginner
464 pages
17h 52m
English
book
The Art and Science of Business Communication, 4e, 4th Edition
by P.D. Chaturvedi, Mukesh Chaturvedi
Content preview from The Art and Science of Business Communication, 4e, 4th Edition
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CHAPTER 18
Communication for Effective Negotiations
“I’ll make you an offer you can’t refuse!”
—Vito Corleone in The Godfather
Upon completion of this chapter, you should be able to:
- Explain the negotiation process.
- Understand the factors affecting negotiation.
- Know about the subjective factors that affect negotiation outcomes.
- Understand the stages in the negotiation process.
- Identify different skills of initiating, discussing, and concluding the process of bargaining.
- Know how to handle deadlocks.
COMMUNICATION AT WORK
Anil and Manav are friends. They are trying to decide whether to go to the cinema or watch a cricket match.
Anil: You are coming to watch the cricket match with me today, aren’t you?
Manav: No. I really don’t want ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.