June 2017
Beginner
464 pages
17h 52m
English
book
The Art and Science of Business Communication, 4e, 4th Edition
by P.D. Chaturvedi, Mukesh Chaturvedi
Content preview from The Art and Science of Business Communication, 4e, 4th Edition
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CHAPTER 7
Non-verbal Skills
“Heard melodies are sweet, but those unheard Are sweeter; therefore, ye soft pipes, play on; Not to the sensual ear, but more endear’d, Pipe to the spirit ditties of no tone”
—John Keats
Upon completion of this chapter, you should be able to:
- Know the meaning and characteristics of non-verbal communication.
- Understand the function of body talk in fully interpreting the underlying message of words.
- Learn positive gestures, body movements, and facial expressions.
- Recognize different cues and clues indicated by facial expressions, gestures, postures, body movements, and eye contact.
- Understand silence as a mode of communication.
- Learn how to build rapport.
COMMUNICATION AT WORK
In his first week at the Indian ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.