CHAPTER 7
Non-verbal Skills
“Heard melodies are sweet, but those unheard Are sweeter; therefore, ye soft pipes, play on; Not to the sensual ear, but more endear’d, Pipe to the spirit ditties of no tone”
—John Keats
Upon completion of this chapter, you should be able to:
- Know the meaning and characteristics of non-verbal communication.
- Understand the function of body talk in fully interpreting the underlying message of words.
- Learn positive gestures, body movements, and facial expressions.
- Recognize different cues and clues indicated by facial expressions, gestures, postures, body movements, and eye contact.
- Understand silence as a mode of communication.
- Learn how to build rapport.
COMMUNICATION AT WORK
In his first week at the Indian ...
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