Chapter 12. Assessing Training Needs for Virtual Team Collaboration
Marilyn Sawyer Wesner
Participants in virtual collaboration need a multitude of skills, knowledge, and abilities (SKA) to be successful. In many cases, the participants will not possess all of these and will require training and development. Identifying training and development needs for them is complicated because of their methods of working together through the use of technology. Not only must the participants possess subject matter expertise on the actual work content, but they must also be able to use the technology and understand how to collaborate in a virtual workplace.
Training workers can be expensive to the organization in terms of both the costs associated with the development ...