Chapter 13. Design Concepts for Virtual Work Systems

Jodi Heintz Obradovich, Philip J. Smith

This work carried out in part through participation in the Advanced Decision Architectures Collaborative Technology Alliance sponsored by the U.S. Army Research Laboratory under Cooperative Agreement DAA10–01–2–0009.

Because advances in information and communications technologies are creating the ability for collaborative work to be accomplished by team members who are geographically and temporally dispersed, it is important to understand how such virtual work can be most effectively supported.

This chapter presents relevant design best practices and recommendations to be used when constructing virtual work teams and the technology to support those teams. ...

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