Chapter 26. Distributed Work: Using Data to Drive Business-Focused Decision Making

Anita Kamouri, Eric Richert

As workforces in global organizations become increasingly more distributed, the need to make decisions that affect the design, implementation, and management of remote work and virtual teams becomes ever more prevalent. The potential impact of distributed work on the productivity, cost efficiency, and competitiveness of the organization, coupled with the risks of failure to implement a successful transition because of poor decisions, make the need to understand the decision-making process about distributed work critical.

Given the relative newness of distributed work in organizations in general, and virtual teams in particular, it is difficult ...

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