“John, we don't necessarily need happy people, we need productive people. I don't mind if they're miserable, I just need the work completed.” You can hold a stick over people to get the work done, but I suggest that by focusing on making your staff happy in their work, it will lead to even more output. The extra 1% perhaps.
Consider putting employees before customers and before shareholders. Yes, you read that correctly! Put your people first. Make them feel special. Make them happy. The theory being that if your people are happy it will make the customers happy and they in turn will make the shareholders happy. And you won't be alone. The “employees first” mantra is gaining support in some major ...