6The Mediation Process: An Overview
from the descriptions of the diverse approaches and practices of mediation in Chapters 2 and 3, it is clear that mediators may have a variety of relationships with disputing parties, diverse areas of focus, provide a range of kinds of assistance, and have varying preferences for being more elicitive or directive when providing help. This chapter provides an overview of general procedures that can be used in the context of multiple focuses and practices of mediation, and describes a range of common mediator interventions that can be used to help resolve many types of disputes. It outlines broad stages of mediation, goals and tasks for parties and mediators in each, and the interventions, activities, and moves ...
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