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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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Chapter 4

I drink my coffee as I open up my laptop at 7:30 a.m., hoping to get through my e-mails and voicemails before my 8 a.m. meeting. I stare at the screen. In the twenty-two hours since I was promoted, 526 new e-mails have arrived in my inbox.

Holy crap.

I skip all the messages about yesterday’s failure and am startled by all the congratulatory notes from vendors, wanting to meet for lunch. How did they find out? I’m pretty sure most of my organization still doesn’t know.

I read an e-mail from Ellen, my former boss’ assistant, who is now assigned to support me, congratulating me and asking when we can meet. I reply, telling her I’d like to take her out for coffee this morning. I send a note to the IT service desk, ...

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