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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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Chapter 14

By late Monday night, we had stabilized the situation. Working with Chris’ team, the stores finally had working cash registers again, but everyone knows it’s only a temporary fix. At least we don’t need to keep sensitive cardholder data anymore, much to John’s relief.

It’s 10:37 a.m., and I’m standing outside of Steve’s office with Chris. He’s leaning against the wall, looking pensively at the floor. Ann, John, and Kirsten are also here, waiting for their turn, like penitent students waiting outside the principal’s office in elementary school.

The door to Steve’s office opens and Sarah walks out. She looks ashen faced and on the verge of tears. She was the first to go in, and her session didn’t even take the ...

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