Chapter 10

The next morning, bright and early, I’m back in the Phoenix war room. Kirsten gives us a rundown of the most critical Phoenix project tasks at the beginning of each day. Because the stakes are so high, committed tasks are usually reported by the responsible manager as “completed.”

No one wants to get on Kirsten’s bad side. Or Steve’s, for that matter.

The bad news of the day comes from William Mason, Director of Quality Assurance, who works for Chris. Apparently, they’re still finding twice as many broken features as are getting fixed.

It’s never a good sign when pieces are falling off the car as it moves down the assembly line. No wonder all of us are dreading the deployment date.

I’m pondering how we can ...

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