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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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Chapter 26

When Patty enters the conference room, she gasps loudly when she sees John’s transformed appearance. “Oh my God, John. You look fantastic!”

Surprisingly, when Wes arrives, he doesn’t seem to notice anything different.

When everyone is here, I quickly share what I had learned from Erik. We decide that Patty and I will start the business process-owner interviews for “understanding customer needs and wants,” “product portfolio,” “time to market,” and “sales pipeline,” while John will research the business SOX-404 control environment, as directed by Erik.

It’s Friday and we’re scheduled to interview Ron Johnson, the VP of Manufacturing Sales. I worked with him years ago as part of the acquisition integration project ...

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