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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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Chapter 28

On my drive into work, I have to turn on my seat heaters months earlier than usual.

I hope this winter won’t be as awful as last year. Paige’s relatives, the most skeptical people I’ve ever met, have started wondering whether there actually might be something to this global climate change thing, after all.

When I get to my office, I take my laptop out of my bag, smiling at how quickly it powers on. As I write up a report for Steve on how far we’ve come in the last six weeks, I don’t put in anything about my new laptop, but I want to.

To me, the laptop represents everything my team has achieved together. I’m incredibly proud of them. Life feels different now. The number of Sev 1 outages this month is down by more ...

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