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The Phoenix Project by George Spafford, Kevin Behr, Gene Kim

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The Four Types of Work

Because work can be assigned to people in more ways than ever (e.g., via e-mails, phone calls, hallway conversations, text messages, ticketing systems, meetings, and so forth), we want to make visible our existing commitments.

Erik convinces Bill that there are four types of work that IT does:

Business projects

These are business initiatives, of which most Development projects encompass. These typically reside in the Project Management Office, which tracks all the official projects in an organization.

Internal IT projects

These include the infrastructure or IT Operations projects that business projects may create, as well as internally generated improvement projects (e.g., create new environment, automate deployment). Often ...

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