Chapter 23

As I drive into work the following Tuesday morning, I get an urgent phone call from Kirsten. Apparently, Brent is now almost a week late delivering on another Phoenix task—allegedly something that Brent said would only take an hour to do. Once again, the entire Phoenix testing schedule is in jeopardy.

On top of that, several other of my group’s critical tasks are late, putting even more pressure on the deadline. This is genuinely dispiriting to hear. I thought all our recent breakthroughs would solve these due-date performance issues.

How can we unfreeze more work if we can’t even keep up now?

I leave Patty a voicemail. To my surprise, it takes her three hours to call me back. She tells me that something is going ...

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