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Von Data-driven zu People-based Marketing -- Erfolgreiche Digital Marketing Strategien in einer Privacy First Ära
book

Von Data-driven zu People-based Marketing -- Erfolgreiche Digital Marketing Strategien in einer Privacy First Ära

by Marco Hassler
August 2021
Intermediate to advanced
272 pages
7h 43m
German
mitp Verlag
Content preview from Von Data-driven zu People-based Marketing -- Erfolgreiche Digital Marketing Strategien in einer Privacy First Ära

Kapitel 3: Customer Centricity für People-based Marketing

Was wäre People-based Marketing ohne Customer Centricity? Es würde dem Begriff »People-based« jedenfalls kaum gerecht werden können und wäre womöglich nur eine aus der Innensicht eines Unternehmens betriebene Form von datengetriebenem Marketing. Personas und Customer Journeys spielen daher eine wichtige Rolle auch in People-based Marketing – wenngleich sich die beiden Modelle nicht eins zu eins verwenden lassen.

Customer Journeys und Personas finden in der klassischen Konzeption von Kunden-Touchpoints ihre Anwendung, sei es in der Entwicklung von Produkten oder der Ausgestaltung von Interaktionsschnittstellen wie Websites oder Marketing-Maßnahmen. Bei Touchpoints, die über die Zeit und ...

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Publisher Resources

ISBN: 9783747504123