Chapter 6

Excellence

To recap, a competitive strategy indicates a broad direction of travel. The choice of strategy indicates what capabilities we need to develop and what structures, systems and culture would enable these capabilities to thrive. These in turn inform the choice of initiatives, projects and experiments. The effectiveness of any particular initiative should be enhanced through synergies that develop across a set of initiatives. These synergies are more likely to be realised where the selection of initiatives is guided by a clear strategy.

In this and the following five chapters we illustrate each strategy through a series of brief case studies. These examples can help in identifying some generic practices that might be adapted ...

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