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Why Digital Transformations Fail
book

Why Digital Transformations Fail

by Tony Saldanha
July 2019
Intermediate to advanced
216 pages
5h 34m
English
Berrett-Koehler Publishers
Content preview from Why Digital Transformations Fail

Chapter 3

Committed Ownership

My family and I lived in Singapore in 1998 and again in 2012. The settling-in experience in 1998 was particularly striking. We were quite literally settled in within three to four days of moving into the country. Our personal goods had been delivered and unpacked; bank accounts set up; utilities, TV, internet, and phone connections activated; and driver’s licenses converted. Our experience with the bureaucracy in the country was amazing.

Keep in mind that this was in 1998, when most things were not done online. In Singapore, the push to digitize was already evident at that time. For instance, hardly anyone seemed to use checks for banking. Routine payments were accomplished with direct transfers between bank accounts ...

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Publisher Resources

ISBN: 9781523085361