World Class IT: Why Businesses Succeed When IT Triumphs

2.2. Best Buy's ROWE

Best Buy, the electronics retailing leader, also provides employees with alternatives to the office environment, and has had measurable results. All of Best Buy's corporate employees and even some of the store employees are allowed to work when they want and where they want so long as they deliver the results that they have promised.

Because at Best Buy results are what matter most, the program is known as ROWE—Results Only Work Environment.

As the CIO of Best Buy and CEO of Best Buy International, Bob Willett has led the development of the infrastructure that helps ensure that the ROWE approach to people works. Willett's role in ROWE is not to be underestimated, and his task isn't simple. For thousands of employees to work ...