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World Class IT: Why Businesses Succeed When IT Triumphs by Peter A. High

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1.1. Definition of World Class IT

What then does World Class IT mean? It is admittedly a loaded term. Everywhere around us, we see people suggesting that they offer "world-class service" or "world-class products" or "world-class employees." Often, these companies operate in a single geographic location, giving one the impression that they are like the baseball World Series, which despite its moniker only allows American teams to compete for the title "World Champion," save for the Toronto Blue Jays.

I will start with the potentially unsatisfying answer that there is no one definition of World Class IT. What works best for a multibillion-dollar multinational may not work well for a regionally focused startup. A company's size, scale of operations, ...

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