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World Class IT: Why Businesses Succeed When IT Triumphs by Peter A. High

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Chapter 3. Principle 2: Build and Maintain a Robust IT Infrastructure

Before embarking on a journey of the dos and don'ts of IT infrastructure, it is important to define the term. I define infrastructure as IT hardware, software, data, components, systems, applications, and the service desk that supports them. Other definitions that I have seen include the people associated with IT, but as you will have noted in the previous chapter, we have separated them out.

Given that point of clarification, note that the "infrastructure principle" is the most IT-centric of the five we will cover in this book. This is the topic that non-IT employees may not understand despite the fact that they are accustomed to using the infrastructure when they use email, ...

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