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World Class IT: Why Businesses Succeed When IT Triumphs by Peter A. High

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Conclusion

There is no question that information technology's prominence is increasing within corporations. In light of this trend, it is incumbent upon IT executives to have a comprehensive way to evaluate how the organization is performing. In which domains is IT succeeding? In which should it strive to improve further? Furthermore, many IT departments perform well for a time but do not sustain that level of performance. Just as thriving companies providing great products and services generate greater levels of demand, so do thriving IT departments. In this very way, many IT departments lose their edge because they outgrow their processes and metrics. As the department grows, so do the project portfolio and the number of people and offices. ...

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