Primary Data TypesWarning: Avoid Data SmogBehavioral DataAttitudinal DataBalancing Behavioral and Attitudinal DataCompetitive DataTypes of Competitive DataThird-Party Private NetworksUser-Centric Networks (Comscore, Nielsen//Netratings)Network-Centric (Hitwise)Leveraging Competitive DataGetting Started with Competitive DataSecondary Data TypesCustomer Interaction and DataThird-Party ResearchUsability BenchmarkingHeuristic Evaluation and Expert ReviewsCommunity Sourced DataLeveraging These Data TypesComparing Performance with OthersWhat Is a Relative Index?Examples of Relative IndicesCustomer EngagementMethodology: Leveraging Indices across Your OrganizationStep 1: Define the Key IndexStep 2: Determine the Frequency of ReportingStep 3: Cultivate a Culture of AnalysisStep 4: Make Budget AllocationsStep 5: Benchmark Marketing InitiativesStep 6: Benchmark Site-Behavior TypesStep 7: Prioritize ResourcesStep 8: LearnCase Study: Leveraging Different Data Types to Improve Site PerformanceRecap