January 2020
Intermediate to advanced
224 pages
5h 13m
English
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Chapter 1 Self-Defeating Habits of Otherwise Brilliant People®
Chapter 2 The Stinky Twins: Blaming Others, Blaming Self
Chapter 3 The Reflective Assumption: A Pathway to Dialogue and Data
Chapter 4 The Triggers and Costs of Adversarial Factions
Chapter 6 The Invisible Costs of Contempt
Chapter 7 Strategies for Calming Others, Calming Self
Chapter 8 Reciprocity: The Most Reliable Predictor of Behavior
Chapter 9 Five Root Causes of Workplace Conflict and Tension