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Chapter 1 Self-Defeating Habits of Otherwise Brilliant People®
Chapter 2 The Stinky Twins: Blaming Others, Blaming Self
Chapter 3 The Reflective Assumption: A Pathway to Dialogue and Data
Chapter 4 The Triggers and Costs of Adversarial Factions
Chapter 5 Stories that Stick
Chapter 6 The Invisible Costs of Contempt
Chapter 7 Strategies for Calming Others, Calming Self
Chapter 8 Reciprocity: The Most Reliable Predictor of Behavior
Chapter 9 Five Root Causes of Workplace Conflict and Tension
Chapter 10 Open the Dialogue
Chapter 11 You Can Be Successful or Self-Righteous
Chapter 12 Create Cultures of Appreciation, Respect, ...