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Reciprocity: The Most Reliable Predictor of Behavior
“The heart before you is a mirror. See there your own form.”
—Shinto parable
Understanding reciprocity is critical to work and life. It is the intrinsic drive to match others' behaviors, and for others to match ours. Anthropologists find this pattern across the globe.
There are three kinds of reciprocity, but for our purposes, we will focus on two of the three: positive and negative reciprocity. I'll briefly mention the third, which is the reciprocity of indifference.
I feel the reciprocity of indifference when I'm in an environment that is crowded and rushed, such as a New York City shopping ...
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