Creating a Drama-Free Workplace

9

Five Root Causes of Workplace Conflict and Tension

“The line between good and evil lies in the center of every human heart.”

—Alexander Solzhenitsyn

Before we dive into root causes, let's talk about exceptions. In my experience, 97 percent of escalated conflicts were not driven by personalities and people. In 3 percent of situations, we discovered that an employee did not have the capacity to do his or her job, and in those instances, we shift to the company's performance development system.

Once in a great while, mental health issues such as depression trigger conflict, and managers need to tap mental health centers or employee assistance ...