We owe a debt of gratitude to the Harvard Business School’s Division of Research, which generously supports even emeriti faculty in the production of intellectual capital. We could not have conducted the workshop on tacit knowledge that was a precipitating event for this book, nor the survey of practitioners that supplied such valuable content, without the research division’s funding. For that help and the faith that we would use their support wisely, we especially thank Paul Healy and Toni Wegner. And we could not have managed the mechanics of the survey without the help of the staff at the Senior Faculty Center, namely Paula Alexander, Luz Velazquez, and Jean Antoniazzi.
Dozens of managers took time from their hectic lives to ...
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