To illustrate some of the processes mentioned in the book, let us take a detailed look at one organization’s knowledge-transfer program from its inception to ongoing implementation. General Electric’s Global Research Centers (GEGRC) program does not contain all of the techniques described in the book, as the organization had the luxury of some time before critical knowledge would be permanently lost. The managers thus focused their resources on learning how to do smart questioning (with question kits) and on OPPTY.
Background of the Knowledge-Transfer Project
For more than a hundred years, GEGRC has served as a resource for all of GE’s businesses. The research conducted there has been responsible for innovations ...

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