THE REST OF the book provides an overview of many knowledge-transfer processes, derived from our own experience and that of others who are intimately and daily involved in knowledge sharing. We start with the simplest and least time-and training-intensive and work our way to the most challenging—but most rewarding—tools and techniques. In this part of the book, we also suggest ways to track and monitor the transfer process—the closing of the initial knowledge gap between experts and learners. We take you into the heart of a transfer program conducted at GE’s Global Research Centers. And finally, we focus on what you will need to do to clear the way in your organization for whatever knowledge-transfer action you decide ...

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