When Jerry Winthrop joined “Balfour Paper” as a manager in corporate HR, he made a highly unusual request. He asked to work in operations for a while, so that he would understand the strong, team-based, nonunion company culture—and also learn something about the technical side of the business. He had been told about the corporate values established early on by the company founders: teamwork, treating people well, personal responsibility, honesty and integrity, a can-do attitude, and a strong work ethic. But were those really lived on a daily basis?
It was a brave undertaking for a psychology major with an MBA in organizational behavior. He had minimal mechanical aptitude and no relevant engineering ...

Get Critical Knowledge Transfer now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.