Do any of the following situations sound familiar?
 
1.    You’ve been hearing about the baby boomer retirements for years—but now the tsunami is upon you. The senior ranks of managers, scientists, and engineers are heading out for Sun City, and it is going to be challenging to fill the void. A lot of projects will be delayed or canceled for lack of seasoned employees. Of course, some of what is in their heads is obsolete. But how much? And what parts? What knowledge can and should be passed along to less experienced colleagues?
2.    You’ve been hiring talented young engineers and managers the past few years, but they’re … different. They are very social, but prefer texting and tweeting to face-to-face meetings. And they really ...

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