June 2013
Intermediate to advanced
336 pages
5h 55m
English
We dedicate this book to
THE WORLD’S BEST LEADERSThose managers, supervisors, associates,team members, parents, colleagues, andtechnicians who have routinelystepped up to tough (even hostile)problems and skillfully heldothers accountable.
Thank you for your examples.Thank you for helping us learn.
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