June 2013
Intermediate to advanced
336 pages
5h 55m
English
book
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Content preview from Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
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1Choose What and IfHow to Know What Conversation to Hold and If You Should Hold It
I made a Freudian slip last night. I called my husband by the name of my first boyfriend. It was embarrassing.
I did the same sort of thing. I meant to say to my husband, “Please pass the potatoes,” but I said, “Die, loser; you’ve ruined my life!”
Problems rarely come in tiny boxes—certainly not the issues we care about. Those come in giant bundles. For instance, your boss promises you a raise and then recants. This is the second time he’s promised you something only to go back on the promise, except this time he dropped the bomb in a meeting, and so you couldn’t complain on the spot. When you stopped him in the hallway to bring up the issue, he told you that ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.