June 2013
Intermediate to advanced
336 pages
5h 55m
English
book
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Content preview from Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
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3Describe the GapHow to Start an Accountability Conversation
Speak when you are angry and you will make the best speech you will ever regret.
—AMBROSE BIERCE
I’M SORRY, BUT MY OSMOSIS IS BROKEN
You’ve picked out a broken commitment, decided to say something, and considered the six possible sources of influence behind it; now you are about to say something. Before you do that, let’s be clear. Almost nobody should be harboring the illusion that he or she has been groomed to solve touchy and complicated accountability challenges. Almost nobody has.
Here’s a typical supervisory training regime. A hardworking and competent employee is tapped on the shoulder on Friday afternoon (“Congratulations, you won the supervisory lottery!”) and promoted to ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.