June 2013
Intermediate to advanced
336 pages
5h 55m
English
book
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Content preview from Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
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6Stay Focused and FlexibleWhat to Do When Others Get Sidetracked, Scream, or Sulk
I am a man of fixed and unbending principles, the first of which is to be flexible at all times.
—SENATOR EVERETT DIRKSEN
Up to this point we’ve created a map showing how to master an accountability conversation. It’s intended to describe key principles and skills, not fixed roads laid down on an unmovable terrain. This means that the principles and skills have to be woven into a workable script on the spot, as the conversation unfolds.
This on-the-spot creativity calls for an enormous amount of flexibility. After we describe the gap, we have to diagnose what’s happening. Are people failing to come through because of a motivation problem, or is it ability? Otherwise, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.