Data Center Storage

Chapter 7

Service Level Agreements and IT Bill-Back

Based on the substantial body of available storage industry market information, it’s easy to conclude that most (not all) business units are unaware of the expenses associated with storage. Single tier is the prevalent option, and because of that, rolling up actual storage costs and assigning those costs to various business units was not a gainful use of time or energy. Understandably, few IT departments captured expenses and even fewer communicated those expenses to business units. There are a few rare and exceptional IT departments who do roll up storage costs and bill-back departments. These IT groups are basically saying to the business units, “Here is the amount of storage you use, please ...