October 2018
Beginner to intermediate
272 pages
5h 13m
English
book
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
by Tom Chavez, Chris O’Hara, Vivek Vaidya
Content preview from Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
INTRODUCTION: THE MAGIC COFFEE MAKER
Early in 2015, we had a meeting with Keurig Green Mountain, the maker of single-serve coffee makers. The company, long considered the innovator in home brewing, had just released a brand-new version of its popular coffee maker and was in the midst of launching its new soda machine, Keurig “Kold.” Like every other consumer products company, Keurig was facing fickle consumers whose tastes were harder and harder to discern, but Keurig was trying hard to innovate and establish closer relationships with its best customers—as well as find new ones.
During our meeting, without realizing it, Keurig’s chief digital and information officer, Mike Cunningham, challenged us with a question that beautifully encapsulates ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.