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Design Thinking for Training and Development
book

Design Thinking for Training and Development

by Sharon Boller, Laura Fletcher
June 2020
Beginner content levelBeginner
274 pages
5h 58m
English
Association for Talent Development
Content preview from Design Thinking for Training and Development

CAISO Scheduling Coordinator Curriculum

In This Chapter:

• Background on CAISO

• The process with an empathy map and a persona

• The results

This project occurred just as we began exploring the process and benefits of design thinking. At that point, our focus was on validating whether empathy maps and personas were worth the time they took at the beginning of a project. As you can probably guess, this was one of the projects that encouraged us to dig deeper into design thinking and what it could do to transform the design process.

Background

The California Independent System Operator (CAISO) is a nonprofit public benefit corporation that manages ...

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Publisher Resources

ISBN: 9781950496198