Design Thinking for Training and Development

Index

Page numbers followed by f or t refer to figures or tables, respectively.

A

access to learners, 158

and hard “no” to, 165–166, 167t

internal learners, 159–164, 159f

learners outside the organization, 164–165, 165f

acquire knowledge or skill stage, 19f, 22

ADDIE model, 31, 202

Amazon Fire phone, 5

B

BCPs (business-centered processes), 5

beta versions, 127–128, 182–183

Bjork, Robert, 18

Bjork Learning and Forgetting Lab, UCLA, 18

Bottom-Line Performance, 8, 20, 139–140, 198. See also Get Real

brainstorming, 110–112, 111f, 112t–113t

Brinkerhoff, Robert, 152

budget constraints, 11, 90–92

build memory and try using on the job stage, 19f, 23–25

business-centered processes (BCPs), 5

business perspective, 7f, 9–11, 45–61, 46f

agreement on success ...