April 1999
Intermediate to advanced
72 pages
1h 55m
English
Change will always meet with some resistance. You can, however, preempt resistance to a large extent by anticipating and understanding people’s reservations. Take steps to accommodate some objections in your plan, and gather evidence to counter others.
Try to see change from other people’s points of view and anticipate their fears. Will they feel inadequately informed? Will they fear workload increases, loss of control, loss of status, or loss of jobs? People’s reactions to an unexpected change tend to follow a recognized pattern. ...
Read now
Unlock full access