October 2012
Beginner
720 pages
28h 8m
English
book
Essentials of Services Marketing, Second Edition
by Jochen Wirtz, Patricia Chew, Christopher Lovelock
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Credits
Chapter 1 — p. 4: © Andres Rodriguez/123RF.COM; p. 5: Royal Caribbean International; p. 7: © Kobby Dagan/123RF.COM; p. 8: Rolls-Royce plc; p. 13: Used with permission by Randy Glasbergen; p. 14: © Chiramanas Jutidharabongse/123RF.COM; p. 16: Flickr/Hans van de Bruggen; p. 16: © Phil Date/123RF.COM; p. 17: © Pavel Losevsky/Dreamstime.com; p. 18: © Lisa Young/123RF.COM; p. 21: © Leloft1911/Dreamstime.com, p. 22: © Kirill Zdorov/Dreamstime.com; p. 22: Flickr/michaeljung; p. 23: © Steve Cukrov/123RF.COM; p. 23: © iStockphoto.com/Erwin Ps.
Chapter 2 — p. 34: David Shankbone/Wikipedia; p. 35: © Piotr Marcinski/Dreamstime.com; p. 37: © Hertz System Inc. 2012; p. 38: © iStockphoto.com/Ben Blankenburg; p. 40: © iStockphoto.com/mathieukor; p. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.