Chapter 9. Balancing Demand and Capacity
By the end of this chapter, the reader should be able to:
LO 1 Know the different demand—supply situations that fixed capacity firms may face.
LO 2 Describe the building blocks of dealing with the problem of fluctuating demand.
LO 3 Understand what is meant by productive capacity in a service context.
LO 4 Be familiar with basic ways to manage capacity.
LO 5 Understand demand patterns ...